Accreditation Not all Residential retirement homes are created equal and some are better than others. Lakeview ranks among the best! After extensive evaluation ORCA, Ontario Retirement Communities Association, has granted Lakeview Retirement Centre a three year Accreditation which is the highest ranking a residence can achieve. ORCA is a non-profit association that only includes members who meet the highest of standards in many areas including: quality of resident care safety and security emergency planning building and property maintenance recreation opportunities food and meal service housekeeping and laundry compliance with the Tenant Protection Act Not all retirement residences are members of ORCA and Lakeview Retirement Centre's membership is your assurance that we are a well-maintained, safe, professional and pleasant living environment.
	Code Of Ethics Members of the Ontario Retirement Communities Association believe and affirm our responsibilities to our residents and we subscribe to the following:
• We will maintain the highest standards of integrity in all of our dealings with residents, families, employees and suppliers. • We will deal honestly, openly and fairly with our residents and their families. • We uphold the principle of appropriate and adequate compensation for the services provided. • We will provide adequate, safe and pleasant facilities and service our residents to the best of our ability, having regard for the total physical, emotional and spiritual needs of our residents. • We respect the rights of our residents as individuals, as set out in the "Commitment to Residents" adopted by the ORCA. • We will employ staff with good moral character and satisfactory experience, competency and compassion. • We will further ensure that at all times, our staff are courteous and respects the dignity of our residents, their relatives and the general public. • We will comply with relevant municipal and provincial regulations governing our sector and work toward improvement in regulations to ensure the best interests and well-being of our residents. • We will avoid all conduct or practices likely to discredit the long-term residential care industry.
	Commitment To Residents As an active member of the Ontario Retirement Communities Association, the owner(s) and staff of this residence encourage the understanding of the following commitment we make to all our residents:
• That before moving into our facility, each resident is fully aware of our service package and the monthly costs for providing these amenities. At the same time, we make certain that all prospective residents (and their families) are aware of other services not covered under the basic rate and practices and policies regarding rate increases. • That residents will only be transferred or discharged from this facility for medical reasons, for the welfare of other residents or non payment. In every case, 90-day advance notice will be given to ensure a smooth transfer. • That while living at this facility, all residents will be encouraged to voice any concerns and recommend changes in policies and services without any interference, coercion, discrimination or reprisal. • That all residents will be provided regular updates on any financial transactions made on their behalf. • That residents are free to pursue individual interests, meet with and participate in social, religious and community activities of their choice. • That all residents may associate and communicate privately with people of their choice and send/receive correspondence without interference. • That all residents may use their own personal possessions as safety and space permits. • That every resident is treated with consideration, respect and full recognition of his/her dignity and individuality. • That residents are notified, in writing, at least ninety (90) day in advance of any proposed rate increases.